Patient Participation Group
Aims & objectives of the group:
- To establish an effective line of communication between partners, staff and patients.
- To work together in a supportive and constructive manner to agree any changes which will benefit the diverse needs of our patient population.
Please note this group is not intended to be a forum to discuss individual or personal complaints.
To obtain a copy of any previous minutes, please contact the practice.
Minutes of Meeting held on: Wednesday 19th April 2023
Mrs Sally Hutchinson – Practice Business Manager
Lindsey Beswick – Admin Liaison for the group
Amanda Lockwood and Alice – Social Prescribers
Patients: WR, GC, AC, SW
Minutes of last meeting
Action plan discussed
Patient Survey results are currently being assessed
Reminder text messages are sent out the day before between 10 and 4pm.
Vikki to write up her role for the next Newsletter
The Role of the Social Prescribers
Amanda and Alice attended the meeting tonight to give a presentation on the role of the Social Prescriber and also a case study each of a patient they had helped. Social Prescribers can assist patients with dealing with bereavement, counselling, can help financially to pay for services felt to be of benefit to the patient, the service is funded by the NHS. One case study was of a female pt who did not feel listened to by her husband and was struggling. She had not accessed any benefits of PIP. The SP's helped her with filling in application forms and by arranging for her to attend MIND. This gave her confidence and empowerment to manage her life and receive the benefits she was entitled to.
Social Prescribers are sometimes accommodated within GP Practices – Amanda is situated in Neasham Road. This helps both the staff and patients who can have easy and fast access to a SP who can then assess the needs of the pt and help with signposting and making further appointments with the necessary teams. Patients can be referred into the SP service by a healthcare professional or can refer themselves.
Amanda and Alice also discussed the new roles of Health and Wellbeing Coaches. These professionals provide group settings for those patients with long term conditions and helps gives them the skills to manage their life with a long term condition and with the help of other patients, give them encouragement and the tools needed to cope.
Leaflets will be attached to the email
Covid Vaccination Boosters
The spring boosters are now underway. The eligibility is for: anyone aged 75 and over (by 30th June 2023)
People aged 5-74 with a weakened immune system
Residents of care homes for older adults
Pharmacies are the delivering this service for the Darlington community with the care home team provided by a service from Middlesbrough.
No GP in Darlington are providing the service due to the lack of resources to provide the service and the logistical issues in holding the vaccine etc.
GP Contract Update
Sally gave a brief overview of the changes to the GP Contract which came out in April.
- Some leniency on childhood immunisations, specifically those children who arrive from overseas but have not had the UK immunisation schedule. Practices will not longer be 'penalised' for this
- GP Access – patients are no longer asked to 'ring back' but must be dealt with on their first contact to the surgery. This means that either appointments can be made, signposting to another service more appropriate, offered appropriate advice and care. I believe with our new appointment system, we are compliant.
- Mandatory use of a cloud based telephone system – again ours is
Current Practice Issues
- Automatic door replacement delayed due to the request of a further asbestos survey
- Decorating continues
- Roof was fixed – no more leaks !
- Staffing levels OK
- Salaried GP leaving – Dr Bremner but we are hopeful we will have a replacement due to the interest shown
- HRT prescriptions are to be subsidised
Any items for the summer newsletter, please let me know by the end of May for publication in June – thank you.
19th July 2023 2023 5.00pm
St Augustines Parish Hall
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