Our Appointment System

 

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SystmOnline

Book face-to-face or telephone appointments with your GP, nurse or clinician at a time that suits you.

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Prebookable Appointments

We release 50% of our appointments which can be pre-booked up to 4 weeks in advance for each doctor available (other than the doctor on call). We also offer extended hours appointments Monday - Friday between 7.30 - 8.00am which can be booked up to two weeks in advance.These particular appointments best suit those who struggle to attend the surgery in normal working hours e.g. due to work commitments. These appointments can be booked using SystmOnline (by firstly obtaining a username and password from the surgery), via telephone (01325 461128) or by visiting the surgery.

 

Same Day Appointments

Same day appointments are for released each day at 8am. These appointments should only be requested if the patient feels it is urgent and  they need to be seen that day. Routine appointments should be pre-booked where possible. We do understand that the phone lines can be very busy during this time and so we do apologise in advance for the inconvenience.

 

GP Access Clinics

Do you need to see a GP outside your normal surgery hours? Did you know there are appointments in the evenings and at the weekends for all patients registered in Darlington?

Saturday 8:00am - 2:00pm 
Sunday 9:00am - 1.00pm
Monday to Thursday evenings 6.30pm - 9.00pm
Friday evening 6.30pm - 8.30pm

You can make an appointment via your own GP practice or by calling NHS 111.

 

Emergency Appointments

The doctor on call holds an emergency clinic in the afternoon every day. This clinic is for emergencies only and therefore routine conditions cannot be treated in this clinic. If you are unsure whether your problem is an emergency please contact us on 01325 461128 and the receptionist can advise. Please be aware that if the emergency doctor is called out to an emergency you may have to wait longer for your appointment. The receptionist will keep you informed.

 

Seeing your usual GP

Every patient is now allocated a named GP. This may be different from the GP you usually see. This does not change the way you book appointments. It means that one GP will have overall responsibility for your care at the surgery.

For continuity of care we encourage patients to try and book appointments with their usual GP. On some occasions this may not be possible so please be assured that all the other doctors that are available on that day will be able to help you with your problem.

 

Telephone Consultations

Sometimes, you may not need to see a GP or Nurse in person. Some problems can be dealt with over the phone. If you feel this applies to you, please contact us and ask the receptionist to arrange a telephone call back from a GP or Nurse. The receptionist will ask for your most up to date contact details and a brief description of the issue.

 

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