Comments & Complaints




Neasham Road Surgery is committed to providing the very best quality of care in a friendly and pleasant environment. The Surgery welcomes comments, compliments and complaints from all its patients, carers and service users.

Neasham Road Surgery defines a complaint as “an expression of dissatisfaction about care or treatment, requiring a considered Practice response” 

Complaints provide us with an opportunity to continuously improve our services to patients and service users. To make a complaint, please do so in writing to: Practice Manager, Neasham Road Surgery, 186 Neasham Road, Darlington, DL1 4YL.

All complaints will be dealt with as soon as possible to provide an early resolution.

If you are still dissatisfied or would like further advice, please contact us for a copy of the ICAS complaints leaflet who should be able to provide further assistance.