- Book / Cancel an appointment
- Request a Home Visit
- Request Test Results
- Change My Details
- Order a Prescription
- Make A Complaint
By telephoning us on 01325 461128 between the hours of 8.00am and 6.00pm Monday - Friday. Alternatively by visiting the surgery in person or by using SystmOnline (by firstly obtaining a username and password from us).
By telephoning us as early as possible in the morning when the surgery opens at 8.00am. Home visits are strictly for patients who have mobility issues attending the surgery. If you cannot attend the surgery for an appointment please contact us to discuss.
By telephoning the surgery on 01325 461128 after 11.00am. The receptionist will ask you a few questions to ensure that she is dealing with the correct result. Please note - receptionists are not medically trained and may therefore not be able to go in to great detail as to what each result means. If you would like to speak to a Doctor regarding your test results, please ask the receptionist who will arrange this for you.
To change your address a form must be completed which can be obtained from visiting the surgery in person or by printing out the 'Change of Address' form and returning it to us in person or by post. A Change of Name request requires proof of the change which has been made e.g. marriage certificate. Please visit the surgery bringing along any certificates you have, in which the receptionist will then take a photocopy and ask you to complete a 'Change of Name' form.
Please visit the surgery in person to collect registration forms and questionnaires which involve your past medical history in which will be passed to the Doctor. We encourage patients to register with their nearest practice and so your address will be asked upon registration. Please also bring proof of address and identity upon registration with the surgery.
- Register for online access
- Email to our dedicated prescription email address: email@example.com
- Via a pharmacy
- Or in person via the white part of the prescription
Neasham Road Surgery is committed to providing the very best quality of care in a friendly and pleasant environment. The Surgery welcomes comments, compliments and complaints from all its patients, carers and service users. Neasham Road Surgery defines a complaint as “an expression of dissatisfaction about care or treatment, requiring a considered Practice response” Click here to view our Complaints Policy. Complaints provide us with an opportunity to continuously improve our services to patients and service users.
To make a complaint, please do so in writing to: Practice Manager, Neasham Road Surgery, 186 Neasham Road, Darlington, DL1 4YL. Or you can email the practice firstname.lastname@example.org
All complaints will be dealt with as soon as possible to provide an early resolution.
If you are still dissatisfied or would like further advice, please open the ICAS complaints leaflet who should be able to provide further assistance.