Neasham Road Surgery
186 Neasham Road Darlington County Durham DL1 4YL
Tel: 01325 461128
Fax: 01325 469123
Out of Hours: 111


Friends And Family Test Feedback January 2019
 


You said – Its not always easy to ring between 2pm-4pm to order a prescription

We did – Encourage patients to use the online system. Using Systmonline means you can order your prescriptions and book appointments from the comfort of your own home.
We have also introduced a dedicated email address to make it easy for you to request your medication. Please email us on darcgg.neashamroad.prescripions@nhs.net with your name, Date of Birth and the name of each medication you would like to order.


You said – more on line appointments

We did – the number of on line appointments seen by patients is exactly the same as the reception staff see.  We are not hiding them!


You said – To be able to pre book appointments

We did – increase the number of appointments which can be pre booked up to 28 days in advance, ensuring appointments are available within 7 days of the request.


You said – to see your own doctor

We did – Not all clinicians work every day so if you need to be seen on the day you will have to see another Gp or NP. Every clinician can see your records and continue with your care. There are more pre bookable appointments with all GPs so it is more likely you can book a routine appointment with your chosen GP.  



 

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